Please note: 

                    Residential support is provided during normal business hours (8am – 4:30pm)

                    Commercial accounts receive 24/7 support.

Fiber Support Phone: (208) 612-4090

Ticket Web Address:

There are 2 options:

1- You can create an account where you can track the tickets you submit and create new tickets. (Recommend)

2- You can create standalone tickets. No need to log in.

When filling out a ticket please use your (resident’s) information... (phone number, address....). And use as

much detail in the Description section, as possible, as it will help us out.

Creating an Account

  • Click Sign Up and enter your email.
  • It will take you to the login page. Click forgot password and enter your email.
  • You will receive and email to set up your password.
  • Set up a secure password
  • Once you log in you will have 2 options.
  • 1- Create a New Support Ticket 
  • 2- Check the status of past tickets.