How to sign up with the ISP you want.

Modified on Mon, 6 Jan at 1:59 PM

Quick Start Guide

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Welcome to the City of Ammon Fiber Optic Utility!

This guide is intended to assist you in connecting for the first time.

PLEASE USE GOOGLE CHROME AS YOUR BROWSER, IT WORKS BETTER.

Go to: https://portal.ammonfiber.com/
1. Log in using the username / password given to you by the Fiber Dept.
2. Click your profile name in the top right, then click Account Settings.
You must change/update your Personal Information.
1. Change your default password to something secure. Recommend 12 to 16 characters.
  1. Passwords must contain at least 8 characters and less than 16, at least 1 uppercase and 1 lowercase, 1 number and 1 special character.
2. Set a couple security questions and answers in order to reset your password if it is forgotten.
3. Please change your other personal information by clicking on edit for "My Details", then click save.

Click Dashboard, top left corner
To sign up for a new service you can do that by clicking on any of the following: {Can take a sec to populate}
1. "New Service" button
2. "View Providers" button
3. "Find a Plan" button.
Here you can choose the ISP and Internet package you would like.
Once you have identified the package you want, click "Subscribe".
The next screen asks what port or LAN you want the service delivered on, where your router is plugged into. Each port is its own Internet Service; Only plug 1 ROUTER into the Fiber Modem per internet service. DO NOT plug your other devices into the Fiber Modem. You won’t get service. Plug those devices into your Router, for the internet.
If your router is plugged in you should see "Up" next to the port that it is plugged into. The default is "LAN 1". a. DO NOT select SFP1.
Read the City of Ammon Network Operator / ISP Disclosure and click "Continue" and click “Subscribe”.

Automated provisioning can take a minute or two. Depending how fast your router communicates with the ISP you may or may not see the All Done page. You also can be redirected to their welcome page.

Once this process is completed, you should now have full internet access with your new internet service provider. Strongly recommend contacting the ISP to set up your billing. If you don’t, you may be shut off automatically after 24 hours.
If you haven’t already, connect an ethernet cable from LAN 1 [or whatever port you put your service on] of the fiber device (MODEM) to the WAN/internet port on your wireless router. Plug all your ethernet devices into the Router LAN ports. If you have a switch it needs to be plugged in after your router, and devices plugged into it.
Proper cabling/setup…
1. FIBER MODEM
  1. ROUTER
    1. SWITCH
      1. All your devices

Set up your router.
1. If you are using an existing router then there is nothing you need to do.
2. If you bought a new router then make sure you go through the initial setup process on your router.
3. Most routers will block the internet until you go through the first time setup process. This usually involves downloading the manufacturer’s app on your phone and following their instructions.

We HIGHLY recommend an uninterruptible power supply (UPS) device that will protect your device(s) from power surges and outages. Residents that have these see far less issues with their internet when their fiber device and router are plugged into UPS devices. You don’t need to spend much, $40 to $60. If you shop Amazon here is a Link

Thank you in advance for taking the time to carefully review and follow the steps outlined in this Quick Start Guide. Here at the City we value our residents and appreciate the opportunity to serve. If you experience any problems, please contact the City or your ISP for support.

Standard residential support is provided by City staff during normal business hours 8am to 4pm.. Residents desiring support should call the Fiber Departments phone number at 208-612-4090, and briefly explain to the operator the problem and they will assist you with your problem.

We do not have after hours support.

We also have a ticketing system at help.ammonfiber.com to submit a ticket to the Fiber Support group.

Frequently Asked Questions

Q: Do I need a wireless router? Why?

A: Any and all internet connections with all providers require a router AND a modem. In many cases, such as Sparklight or CenturyLink, they provide a device that is a combination router/modem. With Ammon Fiber, we provide a device that functions similarly to a modem, but it does not have wireless connectivity, so you need to plug in a wireless router to broadcast a WiFi network to allow your phones and other wireless devices to connect to the internet.

Q: Which wireless router should I get for my home?

A: We don’t recommend a specific model or brand because there isn’t a ‘one size fits all’ solution and everyone has different brand preferences. The only requirement is that you get a wireless router NOT a modem or modem/router combination. Many routers are rated for a specific square footage of home; we recommend you find one that will fit the size of your home or bigger. We invite you to consult with your internet provider, your neighbors, or friends for recommendations. We do however recommend that you DO NOT get the Netgear Orbi, Netgear r7000 series, Linksys Velop, as these have known high failures and flaky WiFi/ethernet issues.

Q: I want to keep my landline phone; can I do that with fiber?

A: Yes you can. You can keep your Centurylink phone service or there is a service, Voice Over IP (VOIP), which is phone service via the internet. There are various third-party providers that even allow you to keep your same phone number through porting. We do recommend Ooma (http://www.ooma.com/) as a decent VOIP service. With Ooma you pay a one time charge for the phone base or equipment (https://www.ooma.com/home-phone/shop-home-phones/) +taxes (Ooma Tax Info - https://www.ooma.com/home-phone-service/savings/#get-tax-calculator-position). The service is free. You can port your Century Link number to , usually a $39 charge (https://www.ooma.com/home-phone-service/choose-phone-number/). If you are interested you can use this $30 Discount link (https://refer.invite.oomamarketing.com/x/HlcsnL) to save you some money.

If you have any other questions, please feel free to visit help.ammonfiber.com and submit a ticket, or you can call (208)612-4090.